Best Friend Equine Supply, Inc.

Return Policy

We want you to be happy with all your purchases, so if at any time you have a question or you are not satisfied with the performance of one of our products, please contact us.  
 

Return Policy on Best Friendtm Brand Products

Best Friendtm brand products purchased directly from Best Friend Equine Supply, Inc. are guaranteed for performance and workmanship.  We will replace your product or refund your money within 30 days of receipt of the product, even if the product has been used.  This guarantee does not cover damage caused by the horse or owner.  (Best Friend brand name products include all our Grazing and Cribbing Muzzles, Bareback Pads and Muzzle Mates, Bare-Up and Cheek Savers.)  Please note that Best Friend Equine Supply, Inc, is unable to process returns or exchanges for Best Friend products purchased from other stores. 

Returns Policy for brands other than Best Friendtm  

Items may be returned within 30 days of receipt of shipment for exchange, credit toward other items or a refund on your credit card.  Items must be in new, resalable condition with tags in place.  Used, abused or incomplete items may will not be accepted and will be returned to you at your expense.  Any product that you try on your horse must be free of horse hair and dirt.  Please take the appropriate precautions.  Shipping costs are not refundable unless a product is returned due to an error on the part of Best Friend Equine Supply, Inc. Shipping for all exchanged products will be at the buyers expense.

How to Return/Exchange Products

Enclose a copy of your receipt with reason for return or exchange information.  Send return to:
Product Return
Best Friend Equine Supply, Inc.
116 King Court Ind. Park
New Holland PA 17557